Capiz State University Stakeholders’ Satisfaction Index: Insights for Quality Service Delivery Enhancement

The research determined the stakeholder’s level of satisfaction with dimensions quality service delivery enhancement. It covered reliability, assurance, tangibles, empathy, and responsiveness. results highlighted that stakeholders’ on was higher than standard, especially in assurance while above minimum standard for reliability responsiveness, less comparable tangibility. claimed high manifestations as to by personnel’s friendliness, familiarity tasks, updated documents information, availability resources, courteous, promptly fulfilled promised services, made stakeholders at ease secure. scored a dimensions, records, data were accurate, safely kept, available anytime personnel gave clear information alternative solutions problems. Findings stakeholders' responsiveness average except clients’ insecurity where client’s needs are heard, prompt service, courteous enough, arranged time clients get documents. tangibility high, empathy. Moreover, there significant variation between levels respondents’ empathy but when it comes an insignificant difference evident. When categorized campus, substantial parameters, differences existed terms students’ similar.